Violet Audio Pty Ltd — Legal Terms of Service

1 Acceptance of Terms

By accessing or using any part of violetaudio.com — including downloading software, registering a product, or submitting a support request — you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our services.

These terms constitute the entire agreement between you and Violet Audio Pty Ltd regarding your use of our digital services.

2 Services Covered

These terms apply to the following Violet Audio services:

• Website access — violetaudio.com and all subdomains
• Software & firmware downloads — control applications, firmware packages, driver installers
• Product registration — warranty activation and registration portal
• Cloud-connected features — remote monitoring, telemetry, and update delivery
• Support portal — ticket submission, knowledge base, and documentation access

3 User Accounts

Certain features — including product registration and the support portal — require you to create an account. When registering, you agree to:

• Provide accurate and complete information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorised use of your account
• Take responsibility for all activity that occurs under your account

Violet Audio reserves the right to suspend or terminate accounts that violate these terms or are associated with fraudulent activity.

4 Intellectual Property

All content on violetaudio.com — including software, firmware, documentation, product manuals, logos, and design assets — is the intellectual property of Violet Audio Pty Ltd and is protected under Australian and international copyright law.

Downloading software or firmware grants you a limited, non-exclusive, non-transferable licence to use that software solely in connection with genuine Violet Audio hardware products. No other rights are granted.

5 Permitted Use & Restrictions

You may use Violet Audio software and services for lawful purposes consistent with your role as an end user or authorised integrator. The following are expressly prohibited:

• Reverse engineering, decompiling, or disassembling any software or firmware
• Redistributing or reselling downloads without authorisation
• Attempting to gain unauthorised access to any server, database, or connected device
• Using automated tools to scrape, index, or harvest content from this site
• Misrepresenting your identity or affiliation when accessing dealer or integrator resources

6 Downloads & Firmware

All software and firmware provided by Violet Audio is offered on an "as-is" basis. While we make every effort to ensure reliability, we do not guarantee that downloads will be error-free, uninterrupted, or compatible with every system configuration.

The user assumes full responsibility for verifying compatibility and for any consequences arising from the installation of firmware updates.

7 Warranty & Support

Hardware warranty terms are governed by the separate Violet Audio Warranty Policy. These Terms of Service do not modify or extend any hardware warranty.

Software support — including bug fixes, updates, and compatibility patches — is provided at Violet Audio's discretion and is not guaranteed for any specific duration or version.

8 Limitation of Liability

To the fullest extent permitted by applicable law, Violet Audio Pty Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of — or inability to use — our website, software, or services.

Our total liability to you for any claim arising under these terms shall not exceed the amount you paid, if any, for the specific product or service giving rise to the claim in the twelve (12) months preceding the event.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under Australian Consumer Law.

9 Privacy

Your use of Violet Audio services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988.

10 Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, unless otherwise required by applicable consumer protection law.

11 Changes to Terms

Violet Audio reserves the right to update or modify these terms at any time. Changes will be published on this page with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the revised terms.

We recommend checking this page periodically to stay informed of any updates.